Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Identity Data: Full name, date of birth, government-issued ID (for KYC verification)
• Contact Data: Email address, phone number, mailing address
• Financial Data: Payment method details, transaction history, payout information
• Technical Data: IP address, browser type, device information, cookies, and usage data
• Account Data: Username, password (encrypted), account preferences, trading activity

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process payments and profit distributions
• Verify your identity and comply with legal obligations (KYC/AML)
• Provide customer support and respond to inquiries
• Improve our platform, services, and user experience
• Record how you use the platform (pages visited while logged in) to improve the service and personalize our communications
• Send transactional and service-related communications
• Send you marketing communications where you have opted in — see the Marketing Communications section below
• Detect and prevent fraud, abuse, and security incidents
• Comply with applicable laws and regulatory requirements

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to deliver our Services to you
• Legal obligation: Compliance with AML, KYC, and other regulatory requirements
• Legitimate interests: Fraud prevention, platform security, and service improvement
• Consent: Where you have explicitly consented to specific processing activities

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Payment processors and financial institutions for transaction processing
• Identity verification providers for KYC compliance
• Email verification providers, to confirm your email address is valid and deliverable when you register
• Email service providers (currently Brevo), to deliver transactional and — where you have opted in — marketing communications
• Video-conferencing providers (currently Zoom), when you book a call with our team
• Messaging platforms (currently WhatsApp/Meta), when you choose to contact us through those channels
• AI service providers (currently Anthropic), which power our website chat assistant and help our team draft messages: they receive the chat conversation, or the pages you are viewing and your first name if we know it, only to produce a reply
• Cloud hosting and infrastructure providers operating under data processing agreements
• Legal authorities when required by law or court order
• Professional advisors (lawyers, accountants) under confidentiality obligations

Any third parties with whom we share data are contractually required to protect your information and use it only for the purposes specified.

5. Data Retention

We retain your personal data for as long as necessary to provide our Services and comply with our legal obligations. Specifically:

• Account data is retained for the duration of your account and up to 5 years after closure
• Financial records are retained for a minimum of 7 years as required by applicable law
• KYC/AML records are retained for at least 5 years after the end of a business relationship
• Website visit records are deleted after 24 hours, unless you chose "Accept all" — then we keep your visit history for up to 12 months, or until you withdraw that choice (see Cookies & Tracking)

6. Cookies & Tracking

We use cookies and similar technologies on our website and platform. When you first visit, a consent banner lets you choose between "Accept all" and "Essential only" — that choice is stored for 12 months and you can change it at any time via the "Cookie preferences" link in the footer.

• Essential cookies: Required for the platform to function — your login session (PHPSESSID) and your consent choice itself (st_consent). These are always on.
• Analytics cookies — Google Analytics 4: We use Google Analytics 4 (cookies _ga and _ga_7N1ME51R0B, up to 13 months) to understand how visitors use our site. These are set only if you accept. If you decline, Google Analytics runs in cookieless mode and we only receive aggregate, non-identifying signals.
• Visitor & live-chat ID (st_vid): A first-party ID for your browser. If you choose "Accept all", it lasts 1 year: it lets us recognise your browser across visits, connect your visits to your account or to a link our team sent you, and keep your live-chat history. Until you choose "Accept all", a session-only version is used instead and is deleted when you close your browser.
• Live visits (all visitors): While you are on our website, our own first-party script shows our team in real time which page is open, how long the visit has lasted and how much of that time the page was on screen and in use, your device type, the page and site that brought you here, and your approximate location (country, region and city) derived from your IP address. We store your IP address only in shortened form, together with a one-way code made from it; neither is used to identify you. If you are signed in to your account, reached our site through a link from our team, or gave us your email in the live chat, this includes who you are. Visits by our own staff, test traffic and automated tools are not counted. Without "Accept all", these records — including any page-by-page details kept because we know who you are — are deleted after 24 hours, and the campaign that brought you here is not recorded.
• Visit history (only with "Accept all"): If you choose "Accept all", we keep a history of your visits for up to 12 months: the pages you viewed, when, for how long, the campaign that brought you, the testimonial videos you watched and when you opened or used the live chat. This lets our team see when you come back and how interested you seem (for example, viewing several pages, the sign-up or booking page, or watching a testimonial) so they can follow up with relevant information. After 24 hours, a kept visit retains only your country and region — the shortened IP address, its code, the city and the map coordinates are deleted. You can withdraw this at any time through "Cookie preferences" (choose "Essential only"): when you do, we immediately delete the visit history we kept for your browser — the pages, campaign and chat page views described here. Your live-chat conversations themselves are not deleted by this; you can ask us to delete them.
• Campaign cookie (st_attr): A first-party cookie that remembers the campaign or website that first and last brought you to us (UTM parameters), for 90 days, so we can tell which campaigns work when you create an account or book a call. Advertising click IDs (for example from Facebook or Google ads) are stored only if you chose "Accept all". No third party receives it.
• Live chat: Chat records keep your country, region and time zone — not your IP address or city. If you are signed in to your account or gave us your email in the chat, or if you show strong interest during a visit, a member of our team may start a chat with you while you browse: the message appears as a small note next to the chat button, the chat never opens by itself, and this happens at most once per visit. You can ignore it or close it.
• Testimonial video analytics: When you play a client testimonial video on our website, our own first-party script records the play and how much of the video you watched (start, 25%, 50%, 75%, 100% and end), together with the page, the campaign that brought you to our site, your device type and the country derived from your IP address. Your IP address itself is not stored, and no third party receives this data. If you chose "Accept all" and you are already known to us — because you have a SnyperTrades account or reached our site through a link from our team — we link these plays to your record, including earlier plays from the same browser, so our team can follow up with relevant information. Otherwise, plays are counted anonymously. Automated traffic and our own staff are not counted. We keep play records for 12 months; after that, only daily totals that do not identify anyone remain.

The consent banner is our primary consent mechanism. As a secondary control, you can also block or delete cookies through your browser settings; disabling essential cookies may affect platform functionality.

7. Marketing Communications

With your consent, we send marketing emails about our services, features, and offers through our email service provider. Every marketing email includes an unsubscribe link, and you can opt out at any time by using that link or by contacting support@snypertrades.com.

Opting out of marketing does not affect transactional and account-related messages — such as payout confirmations, security notices, and booking confirmations — which we send as part of operating your account.

8. International Data Transfers

We are a United States company, and our servers and service providers are primarily located in the United States. If you access the Services from outside the US, your personal data will be transferred to and processed in the United States and in other jurisdictions where our providers operate, which may not provide the same level of data protection as the laws of your home jurisdiction.

Where required by applicable law, we rely on contractual protections with our service providers to safeguard personal data that is transferred internationally.

9. Children's Privacy

The Services are intended for users 18 years of age or older, consistent with our Terms of Service. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal data from a minor, we will delete it promptly. If you believe a minor has provided us with personal data, please contact support@snypertrades.com.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention obligations)
• Object to or restrict certain processing activities
• Data portability — receive your data in a machine-readable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@snypertrades.com.

Deleting your account

You can delete your account yourself in the Snyper Trades app (Profile › Delete account) or at snypertrades.com/delete-account.html. You confirm with your password and a code we e-mail you. Then:

• Your account is closed right away: you are signed out everywhere and can no longer sign in.
• If you still have a balance, a pending withdrawal or an amount due, our team will contact you to settle it. Your personal data is deleted or anonymized once your balance is settled at $0.00 (at the earliest 7 days after your request).
• Records the law requires us to keep — identity verification (KYC), tax and transaction records — are kept for the legal retention period and then deleted.
• Changed your mind? Contact support@snypertrades.com within 30 days.

11. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmissions
• Encrypted storage of sensitive data including passwords and financial information
• Ongoing security review, system hardening, and vulnerability remediation
• Strict access controls limiting data access to authorized personnel only

12. Contact Us

For privacy-related questions or to exercise your rights, please contact: